Our Faces Behind the Breakroom : Chris Merzbacher

Most people brace themselves when they hear ‘sales.’ Whether you’re in Chattanooga with the Tennessee River winding through, or in Knoxville, surrounded by the Smoky Mountain foothills and Fort Loudoun Lake, the reaction is usually the same.

But the best sales reps? They don’t start with a pitch.

If you’re in Chattanooga or Knoxville, you’re in luck. There’s one rep who’s mastered that approach. Whether you’re ready or on the fence he is always happy to kick things off with a real conversation.

Meet Chris

Chris Merzbacher attended The University of Tennessee at Chattanooga where he earned a bachelor’s degree in Sport and Leisure Services Administration, with a focus on Business Management and Marketing Administration.

We got a chance to ask him questions to learn more about his approach and what makes him stand out.

When you think of sales reps, put a finger down if you picture a car dealership or door-to-door. The conversation where it feels pushy and uncomfortable. That feeling that someone’s trying to sell you something you don’t need or that doesn’t really benefit you.

Yeah, most of us have been there. People often assume sales reps are only motivated by commission, which makes you wonder if their advice or recommendations are truly genuine.

We wanted to know how Chris works to flip that script and tackle one of the biggest misconceptions he hears all the time. Here’s what he said:

A common misconception when people hear ‘sales’ is… oh, here we go, another auto dealer pressure pitch. But really, selling yourself and finding the solution to make their everyday experience better… that’s the actual meaning.”

“I maintain contact. Once the account is installed, it’s crucial to keep the relationship, answer questions, send service requests, be a reference! Not only does that reflect your personality as a diligent and professional human being, but it also builds trust and credibility for future opportunities.”

Who doesn’t love a little rapid-fire after some solid advice? We asked Chris a few fun questions to really show his personality. Here’s what he said:

What’s one thing you’d love people to ask you more often?

“Hey Chris, I hope you’re having an excellent day! Also, how can I spend my entire budget on coffee?”

What’s a common shortcut people take that causes issues later regarding breaktime solutions?

“I run into people deciding to purchase their own coffee equipment. It is a quick and cheap alternative, however when the equipment breaks it’s a big problem. Question…do I replace or repair? Repair…ok how long is it going to take to find someone to fix this and how much is it going to cost. Answer…a long time and a lot.”

What does servicing your area look like on a day-to-day basis?

“Prospecting within my East TN area. Proformas and proposals!”

As you can see sales and sales reps don’t have to feel scary or pushy. We know that breakrooms can seem overwhelming, and too often they end up being just a microwave and a fridge.

Your team deserves better, and with a rep like Chris, that’s achievable and approachable. Next time you think of sales, remember it’s not about the pitch, it’s about the person. Ready to rethink your breakroom solutions? Chris is just a conversation away.